Customer Service

Contacting Customer Service

To contact our customer service department by phone from within the U.S. or Canada, you may call us toll-free at 1-800-519-2814. Our hours of operation are Monday through Friday from 9 am to 4:30 pm Eastern Time (EST).

You may also contact us at info@fundraisingforacause.com or by mail at:

Fundraising For a Cause, Inc.
6203 Johns Rd, Suites 3 & 4
Tampa, FL  33634

Estimating Your Delivery Time
Orders are typically shipped out within the same day the order is placed as long as the order is placed by 3:00 EST .  If it is after 3:00 EST and you need your order to go out right away call our customer service department at 800-519-2814 and we will make every effort to get it out for you that day.  After the order has shipped, delivery occurs on average within one to seven business days based on where you live in the United States.  We are based in Tampa, FL so east coast orders take 1-3 days, west coast is 5 business days.  You can go the UPS website at www.ups.com or the United Postal Service at www.usps.com and select calculate time.  You put in your zip code and our zip code (33634) and it will give you an exact ship time. International and Canada orders will take 5-10 business days.

Correction of Errors and Inaccuracies; Limitations on Quantity;
The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not 100% satisfied with your purchase you may return it with the original packing receipt within 30 days of the order date for exchange or refund. Please see the Returns and Exchanges section below for more information.

Returns and Exchanges
Any item may be returned for a full refund of the product's cost within 30 days of purchase as long as all items are contained in the original pack (example:  you order one pack of 18 bracelets all 18 bracelets must be in the pack to be returned) and in its original packing (each bracelet must be in its original polibag and sealed). We do not accept jewelry returns if the jewelry has tarnished. Tarnishing is a natural occurence and any silver polish will polish the silver to new. We are happy to exchange apparel in its original condition for the same product but in a different size within 30 days of purchase. Items for return or exchange must arrive in their original condition--please see "Special Items or Situations" below for more information.   Any item that is exchanged customer will be responsible for paying for shipping for us to ship the new product to them.

For your protection, we suggest using a shipping service that provides tracking information, delivery confirmation or signature-required delivery for breakable and high value returns, and that you insure the package for the value of the item(s) enclosed.

We cannot accept returns of items that do not have their original packing slip(s) or is over the 30 days.  You can return the merchandise to:

Fundraising For a Cause, Inc.
6203 Johns Rd, Suites 3 & 4
Tampa, FL  33634

If We Made An Error or Your Item Arrives Damaged
In the event that a problem with your merchandise is the result of our error, we'll pay return shipping costs for an exchange (no charge to re-ship your correct item) or arrange to have a damaged item re-sent or refunded. Please email us at info@fundraisingforacause.com or call us at 800-5192814.

Sales Tax
We are required by law to charge sales tax on all orders shipping to the state of Florida (U.S.).

International Orders
All orders placed outside the US, you will be responsible for any government/duty charges.  You can check with UPS and USPS to see what those charges will be before you place your order.  You will have to pay those fee's before the shipping company will release the merchandise to you.

"Out of Stock" Products
We make every effort to keep products in stock. "Out of stock" products are typically re-stocked within 1-4 weeks, depending on the location of the product's supplier. We apologize for any inconvenience